A rental deposit is required to confirm and reserve your booking. The deposit serves both as a reservation deposit to secure your rental date and as security for the rented equipment.
If the rental is completed as scheduled, the deposit will be refunded within five (5) business days after the equipment is returned and determined to be in good working condition, subject to any applicable charges under the Rental Agreement.
If a confirmed reservation is cancelled:
21 days or more before the scheduled event: 100% of the deposit will be refunded.
15–20 days before the scheduled event: 50% of the deposit will be refunded.
14 days or less before the scheduled event: The deposit is non-refundable.
Approved refunds will be returned to the original payment method.
DIY Non-Rental Items: DIY stuffed animal kits and other take-home items are final sale once picked up, delivered, or opened.
Payment Questions or Disputes
If you have a question or concern regarding a charge, payment, refund, or rental, please contact Stop & Go Party Rentals at info@stopandgopartyrentals.com or (951) 254-2508 so we can review and assist with the issue.
Cancellation & Refund Policy
Rental Terms
All rentals are subject to the Stop and Go Party Rentals Rental Agreement.
Payment for the rental must be made in full before the equipment is released to the customer. A rental deposit is required to secure the reservation and also serves as security for the rented equipment during the rental period.
Pickup is available for all rentals. Delivery may be available for an additional fee based on location and availability.
Bundle discounts may be available when renting multiple items. Discounts vary based on the items selected and availability. Final pricing will be provided on your invoice before payment.
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Customers are responsible for rental equipment from the time it is received until it is returned. Equipment must be used safely and only for its intended purpose.
Equipment must be returned by the agreed-upon date and time and in the same condition in which it was received, including being reasonably clean and free of debris.
Late returns may result in a $50 per day late fee. Equipment not returned within three (3) days of the agreed-upon return date may be charged at its full replacement cost.
Customers are responsible for damage, loss, or theft of rental equipment while it is in their possession. Additional cleaning fees may apply if equipment is returned dirty or unsanitary.
Equipment may not be relocated, subleased, or loaned to another person or moved to another event location without prior written approval.
When rental equipment is used around minors, a responsible adult must supervise children at all times.
Additional terms and conditions are contained in the Rental Agreement provided during the booking process.